If you’re the meeting facilitator, says Margaret Neale, the GSB’s Adams Distinguished Professor of Management, Emerita, start the meeting by checking in with each participant.
Some examples: Join meetings with video on and audio muted, use the hand-raise feature when you have a comment or question, introduce yourself before speaking, and use the mute button when you’re not speaking. Sutton is sending “Zorms”-a term coined to describe Zoom meeting norms-to students in his spring-quarter class Organizational Behavior: Evidence in Action. If you’re hosting, share the rules for participation at the beginning of the meeting. “In small meetings, if you go more than five minutes without giving others the chance to speak, ask questions, add input on chat or whatever, they are going to start tuning out.” Establish ground rules. Keep meetings shorter than usual, if possible, he says, and try not to talk too long. Online meetings are both more taxing and more boring than face-to-face meetings, says organizational behavior professor Bob Sutton. Here are a few tips from Stanford experts for smoother, more productive Zoom meetings. But while the level of formality may be changing in some cases, he says, the principles for good communication still apply. “We are moving toward more of a come-as-you-are feeling in virtual meetings,” says Matt Abrahams, a lecturer at the Graduate School of Business and host of the podcast Think Fast, Talk Smart. When it comes to remote meetings in the age of COVID-19, the boundaries are blurred.
You’re using the same platform to meet with your colleagues that you use to attend concerts, happy hours and toddler birthday parties. You’re joining work meetings, maybe from your phone, wearing your pajama pants, and possibly contorted into whatever corner of your bedroom, kitchen or front porch has the best Wi-Fi connection. You’re sharing space with kids, pets, partners, housemates.
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